All posts by Jim Muttram
Innovation and big companies
I watched an interesting video interview with Tim Weller of Incisive Media yesterday in which Tim explained one of his top priorities was returning the company to the innovative, risk-taking culture of its early years. I think most big companies spend a lot of time puzzling over how to increase agility and innovative spirt in their organisations, and most don’t really make much of a fist of it.
One reason, I believe, is that as companies grow complexity increases. In a start-up mode everybody does everything (more or less) but later specialisms emerge and so getting things done involve large groups of “experts”.They are already busy, so co-ordination becomes a real challenge and progress slows, a process Jason Fried and David Heinemeier Hansson, founders of 37 Signals, offer an antidote to in their book Rework.
Another reason is IT complexity; multiple systems are “upgraded” and added to over long periods of time so that integrating with them becomes a mammoth task, and doing so only increases the complexity and inter-dependency.
So is there a way to cut through this? I don’t really know, but I do believe that the recent developments of cloud computing which allow small pieces loosely joined but running on other people’s infrastructure do offer real hope here. If you are renting computing cycle time and storage from Amazon for a few dollars, it is much more easy to imagine lots more innovative small projects getting off the ground outside of the corporate spaghetti. It is (relatively) easy for start-ups like 37 Signals to keep the agility and simplicity in their businesses – it’s much harder for corporates who have spent years building up complexity and the organistional structures which keep things complex.
The Great Paywall Experiment

I have been watching with interest the Times‘ experiment with paid content – or rather cutting off non-paying customers from stories. This chart from Alexa today tells the traffic story – stable traffic for The Guardian and The Telegraph and sharply declining traffice for The Times. The FT perhaps provides a paid-for benchmark, although The Times has sailed on down through these levels – at least as of today.
The Power of Big
The same was also true of Facebook – which used to be associated only with students comparing notes on parties and sexual partners, and where the only revenue seemed to come from people buying each other virtual gifts.
The news that Amazon, the world’s largest online retailer, has linked up with Facebook for social recommendations suddenly changes the picture. Of course Facebook was already making money from advertising (in fact is the largest display advertising site in the world now). But the direct link to ecommerce points the way to real monetisation of the 500 million customers the site now has.
All this has prompted Google to re-think its privacy policy and beef up its social efforts as it tries to find ways to compete – it now has Microsoft and Facebook as its twin rivals.
There is real value in being the biggest even if it isn’t always obvious where the money is coming from early on. And there is real danger in focusing too narrowly on the business model before you have the audience to support it. Being broad minded and playing the long game – provided you have the funding to afford to – does pay off.
Personal domain site up and running
Posterous
I sat through an inspiring presentation from Christian Payne (aka Documentally) yesterday in Quadrant House and it has prompted me to spring clean my online presence. So today I started to look again at Posterous where I set up an experimental blog some time ago which has been languishing ever since.
I have tried to modify Posterous so that my personal domain points to it (can’t tell if I have been successful until the DNS propogates) and if that works I’m going to start blogging through this site instead of my faithful old Blogger blog.
The reason? I had forgotten how power the post-anywhere from anything functionality of Posterous was. If my DNS experiment is successful, watch out for an increase in general activity.
Amateur thoughts on immigration
Yesterday I went to my son’s school for the annual Prize Giving ceremony. In all there were 134 prizes awarded to boys from all years in the school. What struck me was the number of pupils who were not from white British ethnic stock.
According to my own amateur stab at the maths (and judging only from what I could see) 31% of the children getting prizes fell into the category of 2nd generation immigrant and of those getting the prize for best academic performance in each form, more than one in five fell into the category.
Britain, and the rest of the West, has a major challenge finding its competitive place in the world in the 21st century and it seems to me that we will need all the help we can get from new, ambitious, eager blood arriving on these shores. It was immigration (added to resources and opportunity) which propelled the US to the top of the global league table. Bringing down the shutters is about the worst thing we could do.
Life in the Cloud
This may be the year that Cloud Computing really starts to take off – mainstream coverage has started to appear like this piece on the BBC website and it is appearing on corporate IS agendas.
I’ve been thinking quite a bit about this shift recently and I think under cover of this there is a much more profound change taking place – the shift from document centricity to web centricity.
By this I mean that the old client-server model which dominated the latter years of the last century gave way in this to a web-centric view of the world. Let’s call them the “Microsoft Way” and the “Google Way” since those two giants dominate each approach respectively.
The Micosoft Way focusses on the individual, sitting at his or her PC, loaded with software which empowers personal productivity, but in a off-line way. This was sensible – internet connections were slow and hard to come by and the best security came from having your documents on your machine.
Of course collaboration in this model was difficult – you created a document, emailed it to some colleagues, they each changed a bit and sent it back and you were left with the task of combining the results. This means multiple versions out them, many part-finished versions languishing on file and print servers, and email inboxes clogged up with documents.
The solutions, often quite complex and hard to use, were then bolted on top – Track Changes to version documents, Sharepoint to store official version of documents, LiveMeeting to allow collaboration over the internet etc etc.
The Google Way is different. It starts with the internet – Google was born in a age when ubiquitous connectivity was becoming a reality. The document in Google Apps starts life as an online document with the presumption it will be shared. Multiple people can edit the document simultaneously and all these edits can be tracked and rolled back seamlessly. Spreadsheets come with forms which can be emailed or embedded and which can update online spreadsheets which can be published onto intranets through Sites. Presentations can be instantly shared both in creation and play-back mode. Person-to-person communication through chat, video and VOIP is built in. Storage is no longer a problem – quotas are huge and growing.
Much of this can be achieved using the old paradigm but usually at an additional cost in licences (Sharepoint, Infopath, Livemeeting etc) and more often than not with the required help of internal IS staff who are needed to configure these complex add-ons.
This of course works for the IS community in corporations, creating jobs and a meaningful role in companies. But start-ups are not using these products – they are jumping straight to the cloud solutions – the Google Apps, 37 Signals, Saleforce.com solutions which are much simpler to use, and much more configurable by the users.
The result of this is dangerous – it has the capacity to create a real competitive chasm – building on a platform like Apps can empower ordinary knowledge workers to create quite sophisticated solutions without the intervention of programmers. The more they build the greater their propensity to build. And all of this extra functionality is coming at a very low cost and is increasing their agility.
In my view this is the real cultural shift at the heart of the Cloud Computing debate. Just putting your old apps into someone’s datacentre misses the point. Changing the way you work is the really smart move.
Trying out MarsEdit
I’m trying out a new blog editing platform for Mac called MarsEdit. So far so good – very easy integration with many blog platforms, rich text edit and it promised seamless integration with iPhoto and Flickr. We’ll see. I’m only on the trial version at the moment.
Twitter stopped
Today my Twitter timeline stopped updating and as I write it hasn’t started again. It seems I’m not alone in this – there have been a lot of people complaining of a similar thing over the past eight or nine hours. This incident got me to thinking just how important Twitter has become to me as a web tool.
I was an early user of RSS and have been very keen on Google Reader for years. However, in the last six months my usage of Reader to keep up with events had virtually stopped. My “web radar” these days is definitely Twitter.
I used to worry that I was missing a lot by relying on Twitter. But on the occasions when I did devote the time to ploughing through my thousands of accumulated posts on Google Reader, I seldom found anything I found I didn’t already know about.
I must say I’m a bit surprised to find how central Twitter has become – I wasn’t really aware of it. The disappearance of my timeline today brought it home.